Warranty Exchanges/Returns
All products carry a one-year limited warranty. Although we are highly confident in the quality of our products, occasionally items may not live up to our customers’ expectations. To help Brite Ideas process your return quickly and efficiently, we ask that you perform the following steps:
- Complete the Product Return Form (available online at briteidea.com). After completing the Product Return Form, either email (help@briteidea.com) or fax (402-553-7402) it to Brite Ideas, along with a copy of your proof of purchase sales order or online order receipt. You will be contacted by a member of our sales team to confirm your return.
- Note: Brite Ideas may refuse your returned product if no prior authorization has been given.
- Returned items should be shipped to Brite Ideas Decorating, 2011 N. 156th St., Omaha, Nebraska, 68116. Items should be shipped in their original packaging. Please do not mark on the packaging or its contents. Your product will be exchanged or refurbished to satisfactory, working order as Brite Ideas sees fit.
Please note that products will be shipped at the customer’s expense. Brite Ideas will then determine if a shipping refund will be submitted. If the warranty applies, the customer’s shipping costs will be credited. If the product is no longer in stock, it may be exchanged for a similar product (credits and/or charges will apply). Refunds may be issued at Brite Ideas’ discretion. The following product conditions are not covered under warranty: damage from improper installation or removal; damage from wind or inclement weather; damage from electrical surges, and/or; modified products.
Returns
Product returns will be accepted under the following conditions:
- The customer must inform Brite Ideas of intended return within five business days of the shipment’s receipt.
- Upon approval of a return, an RMA number will be issued. This RMA number must be written on the shipping label. Please do not write this number on the box.
- The product must be new, unopened and in its original packaging.
- The customer is responsible for shipping charges. As previously mentioned, if the warranty applies, the customer’s shipping costs will be credited.
- An original proof of purchase (in the form of a sales order or an online order receipt) is required to process return.
- A 25% restocking fee applies to all returns.
- Product must be received by Brite Ideas before any credit, refund or return is issued.
Note: No returns will be accepted after December 1.
Ordering Policy
|
Ordering Method |
Shipping Guarantee |
|
Online Orders |
Shipped as Ordered |
|
Fax Orders |
Shipped as Ordered – Product Codes Required |
|
Phone Orders |
No Correct Order Guarantee - Must Be Verified – Product Codes Required |
All orders must be paid in full before the item is shipped. Brite Ideas accepts the following forms of payment:
- Visa
- MasterCard
- American Express
- Discover
- Wire Transfer
- Check (must clear before shipment is processed)
Brite Ideas must be notified of incorrect orders within three business days of order receipt. Any order cancellations or changes must be received by 1:00 PM CST on the order date, via fax or email, to avoid the order’s shipment.
Custom Orders
Payment must be received in full before the shipment of a custom order. Custom orders cannot be cancelled after final customer approval is given.
Shipping Policies
|
Shipping Method |
Rate |
|
Standard Ground |
14% of order total |
|
Freight |
Actual Cost - $55 Lift Gate Fee Applies |
|
Express (Second Day or Overnight) |
Actual Cost |
Oversized package charges may apply — regardless of shipping method. Please check the price list or contact Brite Ideas to verify charges before ordering. A fee may be applied if a change of shipping address is requested. Orders must be inspected upon arrival. Additionally, a delivery representative must be immediately notified of any noticeable damage to the shipment before the carrier leaves the premises.
Note: Orders placed after 2:30 PM CST may be shipped the following business day.
Freight Shipping
Brite Ideas strives to make sure every shipment is packed well for the shipping process. The shipping industry is currently at an all-time low for capacity. Because of this damage claims and late deliveries are on the rise as carriers struggle to get shipments processed on time. In light of this please read the following instructions for when you receive your freight shipment.
When the freight arrives:
At the time of delivery, the recipient should examine the shipment for loss or damage. If there is evidence of loss or damage, the recipient should note it on the Bill of Lading/delivery receipt; this will be used as evidence to back up the claim.
If the recipient signs off on the Bill of Lading/delivery receipt and discovers a claim later, then the burden of proof falls to the shipper or recipient to prove that the damage was in fact caused by the carrier as opposed to the shipper or recipient.
As the Consignee, you MUST identify and document any cargo loss and/or freight damage carefully and thoroughly. Noted means that a detailed description of the loss or damage was recorded on the carrier's delivery receipt or bill of lading and the customers copy at the time of delivery. Noted damaged on a packing slip will not be considered for the purpose of a claim.
- Check each handling unit for visible signs of damage.
- Open any shipment that shows signs of loss or damage while the driver is still present.
- Examine the contents with the driver. Do not let a driver document damages for you. If a driver misses something on the delivery receipt and it is not listed you will not be able to recover losses on materials not listed. Truck drivers also do not know enough about our products to determine what is damaged and what is not.
- Record in exact, detailed descriptions the results of the examination on both the driver's delivery receipt/bill of lading and your copy of the delivery receipt/bill of lading.
General terms such as "box damaged" or "subject to inspections" will not be considered as valid descriptions of damaged goods. Be as specific as possible about what is damaged.
An example of proper recording would be '(1) 14'4" pole DAMAGED/bent'.
An example of an improper notation would be '1 pole bent'.
The delivery driver must sign both the carrier's delivery receipt and your delivery receipt with the noted damages after the inspection is complete.
NOTE: If you discover damage after delivery and the delivery slip has no notation of damage or is signed for free and clear, it will be very difficult to obtain prompt and satisfactory settlement of your claim.
Reporting Damage
If you find damage on your shipment, please notify Brite Ideas as soon as possible. Take pictures if at all possible at the time of delivery. Copies of the images and the notated delivery receipt will be required to process any claim.
